Your Journey with Atlas Canada

Your Journey with Atlas Canada

The Survey

Embark on your moving journey with a personalized survey! An Atlas Moving Consultant will connect with you, either in person or virtually, to discuss the details of your move, answer any questions, and thoroughly explain the long-distance moving process. During this consultation, you’ll also learn about our Essential Service Guarantee, designed to protect you throughout the process. The Consultant will conduct a comprehensive survey of your home to ensure we fully understand your needs and can provide an accurate estimate and tailored moving plan. Every item will be carefully cataloged with its approximate weight, and the Consultant will assess if any additional services are necessary to accommodate your specific requirements.

The Estimate

Once the survey is complete, your Atlas Moving Consultant will provide you with a detailed and accurate price estimate for your long-distance move. They will take the time to sit down with you, walk through all the charges, and address any questions you may have, ensuring you have a clear understanding and feel confident in your decision.

Booking

If you choose Atlas Canada to move your possessions, you can expect:

1. Your Atlas Moving Consultant will sit down with you and make sure you understand our Essential Services.
2. A confirmation of your moving details and the Transit Time Guide will be provided to you in writing. The Transit Time Guide is a range of dates for delivery of your possessions.
3. The Atlas Moving Consultant will coordinate your pack dates with the agency crew, scheduling your pickup and delivery windows.
4. You and the Consultant will both sign the Quality Assurance Certificate that outlines all services agreed upon to ensure a smooth moving experience.

Essential Services Include:

• Confirmation letter sent to customer
• Use of a set-up carton on the move
• Use of mattress bags and TV cartons
• Properly completed side carton labels
• Plastic wrap of all upholstered furniture
• Use of floor runners and banister protection
• Proper set-up and reassembly of all items disassembled by mover
• Unpacking service performed to customers satisfaction (if packing service was purchased)
• Customer contacted minimum of 24-48 hours in advance of delivery

Packing

With Atlas Canada’s packing service, you can rest assured that your belongings will be expertly packed for safe and efficient shipping. As part of a full-service move, your Atlas Moving Consultant will recommend our professional packing services. Our trained packers use the best techniques and high-quality, professional-grade materials to ensure your items are protected. If you prefer to pack yourself, we offer expert tips to help you pack more efficiently, along with top-quality packing materials at competitive prices.

Professional Van Operator

Your Atlas Professional Van Operator is a skilled expert with years of experience. On moving day, they will oversee the entire crew, managing the loading and unloading process to ensure your belongings are carefully handled and securely packed for safe transportation.

How Does Atlas Pack Your Belongings?

• Breakable items are hand-wrapped and packed in special cartons
• Clothing is hung in wardrobe cartons
• Large delicate items are wrapped with cushion
• Wooden crates are available to protect larger breakables

Loading Day

Your Professional Van Operator will take every precaution to protect your home during the loading process. They will use temporary banister padding, floor runners, plastic wrap, and blankets to safeguard your furniture. Additionally, we provide high-density plastic mattress bags for extra protection.

Once all your items are loaded onto the truck, it will be weighed. The pre-load weight is subtracted from the post-load weight to determine the actual shipment weight, which is used for billing. Please note that charges may increase if additional items are added to your shipment after the Moving Consultant has conducted the in-home survey.

Transit

It is important you choose the right Transit Protection Plan to meet your individual needs. See coverage option details below.

Transit Protection Plans Options:

• Full Protection (Recommended): This option is valued at $10 multiplied by the weight of your shipment in pounds (lbs). This is a comprehensive protection plan for your possessions based on prevailing market values.
• Released (Basic) Protection: $0.60/pound. For example, a 32’’ TV at 55 lbs. would be covered up to $33.

Delivery & Unpacking

Your Professional Van Operator will contact you a minimum of 24 hours ahead of delivery to allow you to prepare for the unloading of your possessions in your new home. Once they arrive, your Professional Van Operator will provide you with a Mandatory Inventory Check- off List so you can confirm that everything has been delivered. If there are any items missing or damaged, make a note on the list prior to signing it as this is important. Here’s what you can expect from your Atlas delivery crew:
• Furniture placed in requested rooms
• Cartons unloaded to rooms as marked
• Unroll rugs and reassemble beds
• Unpack any cartons packed by Atlas as part of the Full-Service packing option
• Remove any packing materials and debris

Follow-Up

After your move is completed, your Professional Moving Consultant will follow up to see how everything went. At Atlas, we strive to deliver exceptional service every step of the way. This post-move follow-up helps us understand how we can better serve our customers in the future. Atlas service providers take every possible precaution to prevent any loss or damage to your valued possessions, but in the event that you need to file a claim, you can do so online at www.atlasvanlines.ca or contact your local Atlas destination agent for a claim form.

Why Atlas

Atlas Stand The Test of Time:

For over 55 years, Atlas Canada has been moving families locally, long distance across Canada, from Canada to the United States, and internationally to countries around the globe.

A Nationwide Network:

With more than 100 movers in every province and territory and 900 agents and affiliates world-wide, you can trust your possessions to one of the most established and reliable van lines in Canada.

Cross-Border Moves Support:

When crossing the border, your Moving Consultant will ensure that you have all the necessary paperwork and an understanding of all the requirements prior to your move. For more information on cross-border moving, just ask your Atlas Moving Consultant.

How To Choose a Move Guide:

Watch our “How to Choose a Mover” video for more information on what you can do to protect your family and your belongings.

The rise of the internet has given way to rogue movers who create deceptive websites to trick people into thinking they are reliable moving companies. In reality, these untrustworthy movers lack the proper trucks, equipment, and licensed agents to handle your move safely and professionally.

How To Spot a Rouge Mover

1. Many rogue movers don’t list a physical company address on their website.
2. Rogue movers will give a low-ball price in order to get your move and they often demand payment up front. Reputable moving companies collect payment on delivery.

Protect Your Family And Your Belongings

Educate yourself by checking with the Better Business Bureau and the Canadian Association of Movers to ensure your mover is in good standing.